Professional Media & Advertising Services
📍 8733 53 Ave Second Floor, Edmonton, AB T6E 5E9
📞 Canada: 780 669 0462 | Jamaica: 876 484 7271
✉️ hello@snowballmedia.com
🌐 www.snowballmedia.com

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General Terms & Conditions

All website contents are copyright © Snowball Media & Advertising. All rights reserved. Prices, quotes, promotions, and delivery dates may change without notice. Snowball Media & Advertising will not be held responsible for pricing discrepancies due to errors in website functionality.

All service descriptions and portfolio images are for illustrative purposes only. Taxes and applicable fees not shown unless specified. Snowball Media & Advertising will not be held responsible for errors in content or typography. All registered trademarks and trademarks are the property of their respective owners.

Service Terms

  • All quotes are valid for 30 days from the quotation date and do not include applicable taxes or fees
  • A minimum project fee may apply depending on the scope of services requested
  • All prices, specifications, and promotional offers are subject to change at Snowball Media & Advertising's discretion
  • Campaign performance may vary based on market conditions, audience engagement, and external factors beyond our control
  • There may be variations in digital advertising performance due to platform algorithms, audience behavior, and market competition
  • Full payment or agreed deposit is required before services commence. For comprehensive projects, a 50% deposit is required with the remaining balance due upon project completion or as per agreed payment schedule

Creative Services & Approvals

Custom Creative Work

Custom creative work constitutes original content, campaigns, designs, or strategies created by the Snowball Media & Advertising team, and is subject to our current creative rates. All revision requests must be consolidated and submitted together. Each subsequent round of revisions may be subject to additional charges.

Client Approvals

Important Notice

Please carefully review all provided concepts, campaigns, designs, and deliverables for accuracy, brand alignment, messaging, etc. Approval of creative work indicates the release of any liabilities to Snowball Media & Advertising regarding approved materials. No campaigns or projects will launch without WRITTEN client approval.

Client-Provided Materials

Client-provided materials (logos, images, copy, brand guidelines, etc.) will be used AS-IS. Snowball Media & Advertising will not be liable for any errors, including spelling, grammar, brand inconsistencies, or quality issues in client-provided materials.

Intellectual Property & Content

Snowball Media & Advertising strives to ensure that only properly licensed or royalty-free content is used in our creative work. It is agreed that Snowball Media & Advertising, its officers, employees, and suppliers will not be held liable for any damages, costs, and/or expenses, including legal fees, arising from copyright or trademark infringement claims related to client-provided materials or content.

All original creative work produced by Snowball Media & Advertising remains the intellectual property of Snowball Media & Advertising unless otherwise specified in writing. Client receives usage rights as outlined in the service agreement.

Online Promotions & Discounts

Online promotions may not be combined with other offers unless explicitly stated. Promotional codes are valid only under their specified requirements and only for services that are not already discounted or under special pricing arrangements.

Claims & Disputes

Claims for service defects, campaign performance issues, or deliverable discrepancies must be made by the client in writing within five (5) business days after campaign completion or deliverable submission. Failure to make such a claim within the stated period shall constitute acceptance of the work performed.

Service Timelines

Our typical service timelines are as follows:

Digital Marketing Campaigns: 5-7 business days for setup and launch
Creative Design Services: 3-5 business days for initial concepts
Social Media Content: 2-3 business days per batch
Website/Landing Page Development: 7-14 business days depending on complexity
Comprehensive Marketing Strategies: 10-15 business days

Note: These timelines do not include time necessary for client approvals, revisions, or additional time required due to project complexity. If the client deviates from agreed timelines or approval processes, delivery dates will be adjusted accordingly.

Rush Services

Projects requiring completion in less than standard turnaround time may be subject to rush charges of minimum $100 CAD or 25% of the project value, whichever is greater.

Payment Terms

Snowball Media & Advertising requires payment as per the agreed payment schedule to process services. Service delivery will not commence until payment requirements are met. Snowball Media & Advertising will not be liable for any delay in service delivery due to client payment delays.

  • Currency: All prices are quoted in Canadian Dollars (CAD) unless otherwise specified
  • Taxes: All prices exclude applicable taxes (GST/HST) unless explicitly stated

Refund Policy

Snowball Media & Advertising operates a limited refund policy. Due to the custom nature of our services, refunds are evaluated case-by-case. All service disputes must be presented within 5 business days of service completion. Where applicable, refunds may be issued as service credits for future work.

Service Performance & Results

Snowball Media & Advertising makes no guarantee of specific results, performance metrics, or business outcomes from our marketing and advertising services. While we strive for excellence and optimal performance, results depend on numerous factors including market conditions, competition, audience behavior, and client cooperation.

Any performance projections or estimates are based on industry standards and historical data but do not constitute guaranteed outcomes.

Client Responsibilities

Clients are responsible for:

  • Providing accurate, complete, and timely information required for service delivery
  • Reviewing and approving all deliverables within agreed timeframes
  • Ensuring all provided materials are legally compliant and properly licensed
  • Maintaining confidentiality of any proprietary strategies or methods shared by Snowball Media & Advertising
  • Providing timely feedback and approvals to maintain project timelines

Limitation of Liability

In no event shall Snowball Media & Advertising, its officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of business, data, profits, or opportunity, whether or not Snowball Media & Advertising has been advised of the possibility of such damages arising from our services or failure to provide services.

Snowball Media & Advertising's total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim.

Indemnification

The client agrees to indemnify, defend, and hold harmless Snowball Media & Advertising, its officers, employees, and suppliers against all claims, liability, damages, costs, and expenses, including reasonable legal fees, arising from:

  • Client-provided materials or content
  • Breach of this agreement by the client
  • Misuse of services or deliverables provided by Snowball Media & Advertising

Approval of deliverables and instruction to proceed constitutes full acceptance of these terms and conditions.

Termination

Either party may terminate services with written notice. Upon termination:

  • Client remains responsible for payment of all services completed to date
  • Snowball Media & Advertising will provide all completed deliverables
  • Any ongoing campaigns will be concluded in an orderly manner
  • Confidentiality obligations continue beyond termination

Governing Law

These terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any disputes shall be resolved in the courts of Alberta.

Changes to Terms

Snowball Media & Advertising reserves the right to modify these terms at any time. Clients will be notified of material changes, and continued use of our services constitutes acceptance of modified terms.