All website contents are copyright © Snowball Media & Advertising. All rights reserved. Prices, quotes, promotions, and delivery dates may change without notice. Snowball Media & Advertising will not be held responsible for pricing discrepancies due to errors in website functionality.
All service descriptions and portfolio images are for illustrative purposes only. Taxes and applicable fees not shown unless specified. Snowball Media & Advertising will not be held responsible for errors in content or typography. All registered trademarks and trademarks are the property of their respective owners.
Custom creative work constitutes original content, campaigns, designs, or strategies created by the Snowball Media & Advertising team, and is subject to our current creative rates. All revision requests must be consolidated and submitted together. Each subsequent round of revisions may be subject to additional charges.
Please carefully review all provided concepts, campaigns, designs, and deliverables for accuracy, brand alignment, messaging, etc. Approval of creative work indicates the release of any liabilities to Snowball Media & Advertising regarding approved materials. No campaigns or projects will launch without WRITTEN client approval.
Client-provided materials (logos, images, copy, brand guidelines, etc.) will be used AS-IS. Snowball Media & Advertising will not be liable for any errors, including spelling, grammar, brand inconsistencies, or quality issues in client-provided materials.
Snowball Media & Advertising strives to ensure that only properly licensed or royalty-free content is used in our creative work. It is agreed that Snowball Media & Advertising, its officers, employees, and suppliers will not be held liable for any damages, costs, and/or expenses, including legal fees, arising from copyright or trademark infringement claims related to client-provided materials or content.
All original creative work produced by Snowball Media & Advertising remains the intellectual property of Snowball Media & Advertising unless otherwise specified in writing. Client receives usage rights as outlined in the service agreement.
Online promotions may not be combined with other offers unless explicitly stated. Promotional codes are valid only under their specified requirements and only for services that are not already discounted or under special pricing arrangements.
Claims for service defects, campaign performance issues, or deliverable discrepancies must be made by the client in writing within five (5) business days after campaign completion or deliverable submission. Failure to make such a claim within the stated period shall constitute acceptance of the work performed.
Our typical service timelines are as follows:
Note: These timelines do not include time necessary for client approvals, revisions, or additional time required due to project complexity. If the client deviates from agreed timelines or approval processes, delivery dates will be adjusted accordingly.
Projects requiring completion in less than standard turnaround time may be subject to rush charges of minimum $100 CAD or 25% of the project value, whichever is greater.
Snowball Media & Advertising requires payment as per the agreed payment schedule to process services. Service delivery will not commence until payment requirements are met. Snowball Media & Advertising will not be liable for any delay in service delivery due to client payment delays.
Snowball Media & Advertising operates a limited refund policy. Due to the custom nature of our services, refunds are evaluated case-by-case. All service disputes must be presented within 5 business days of service completion. Where applicable, refunds may be issued as service credits for future work.
Snowball Media & Advertising makes no guarantee of specific results, performance metrics, or business outcomes from our marketing and advertising services. While we strive for excellence and optimal performance, results depend on numerous factors including market conditions, competition, audience behavior, and client cooperation.
Any performance projections or estimates are based on industry standards and historical data but do not constitute guaranteed outcomes.
Clients are responsible for:
In no event shall Snowball Media & Advertising, its officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of business, data, profits, or opportunity, whether or not Snowball Media & Advertising has been advised of the possibility of such damages arising from our services or failure to provide services.
Snowball Media & Advertising's total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim.
The client agrees to indemnify, defend, and hold harmless Snowball Media & Advertising, its officers, employees, and suppliers against all claims, liability, damages, costs, and expenses, including reasonable legal fees, arising from:
Approval of deliverables and instruction to proceed constitutes full acceptance of these terms and conditions.
Either party may terminate services with written notice. Upon termination:
These terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any disputes shall be resolved in the courts of Alberta.
Snowball Media & Advertising reserves the right to modify these terms at any time. Clients will be notified of material changes, and continued use of our services constitutes acceptance of modified terms.